Yeh its weird, I used the same as you but I had to ask for PDO to be enabled. Once they replied to my ticket though it moved on pretty easily. ^_^ I'd advise her to get a ticket done right now, they take a few days to reply, if the ticket doesnt fall into the spam filter... then it takes about a week... The only thing she can do is artwork and planning while its getting sorted out I guess. Just make sure the ticket has a simple and obvious title to avoid it being spam...
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